Customer Care Center

We provide most of our customer service at our branches. You can walk in and complete the simplest transaction or spend time with a loan officer or tax specialists. But the truth is, you probably do much of your banking online. Deposits, payments, balance inquiries . . . you can handle these things from your computer or phone. But when you need more help, don’t hesitate calling the bank to speak to a specialist from our Customer Care Center. Or, if you prefer, you can email our Customer Care Center using the contact form below. 

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To Donate:

Bring your cash donation to any Illinois National Bank teller. You can even use our drive-up lanes! If you’d prefer to buy the yarn and donate the skeins, please buy:

  • Red yarn
  • Cotton or acrylic
  • Medium to heavy weight
  • Machine washable and dryable.

Bring completed hats to any INB Sangamon County location

Take Part in Our “Learn How” Sessions

From Oct. 16-21, INB will host knitting and crochet sessions at our branches. Stop in during the times listed and get help getting started. While we may not be able to completely teach you a new skill in the hour, we can provide you with resources to get you started on the simplest of hat patterns. We’ll even provide you with your first skein of yarn!  Please bring knitting needles or crochet hooks. Everyone who joins in will get a chance to win a $50 craft store gift card.

Locations and Times:

Monday, Oct. 16 - West Wabash Branch from 10 to 11 a.m.

Tuesday, Oct. 17 - Pleasant Plains Branch from 11 a.m. to noon

Wednesday, Oct. 18 - South Sixth Street Branch from 9:30 to 10:30 a.m.

Thursday, Oct. 19 - Chatham Branch from 10 to 11 a.m.

Thursday, Oct. 19 - Riverton Branch from 10 to 11 a.m.

Friday, Oct. 20 - Montvale Branch from noon to 1 p.m.

Saturday, Oct. 21 - North Dirksen Pkwy Branch from 9:30 to 10:30 a.m.